Ordering onine is easy, secure and convenient! Simply select
the items you want to purchase, add them to your shopping
cart and choose options, if any. Once you have selected
your shipping destination, the purchase total will appear.
You can then checkout and enter your shipping/billing information.
We accept phone orders toll-free at 1-866-454-9057. Our
customer service staff are available Monday through Friday
9AM to 8PM EST and Saturday 9AM to 5PM EST to answer your
questions. We'd love to talk to you!
Orders can be placed online using Visa, MasterCard, American
Express, Discover, JCB International and Diners International,
as well as PayPal. By phone, we accept Visa, MasterCard,
American Express and Discover cards.
If you'd like to pay by check or money order, please contact
us with information on the products (name and quantity)
you want to order, your shipping address, and we'll get
back to you with the total order amount and where to send
the check/money order to.
Our official online retailer is CCNow, which is located
in Minnesota. So sales tax will be assessed for orders that
are shipped within the state of Minnesota.
Orders are usually processed and shipped the same day or
the next business day. If there is any delay, we will inform
you by email of the circumstances.
Will I get an email confirmation after I place my order?
Yes, you will receive an email confirmation from us after
your order has gone through. You will also receive a shipping
confirmation once your order has been shipped.
Just call our customer support at 760-553-9673 or email
at
Please keep in mind that we process and ship orders immediately
so please let us know of any changes in your order as soon
as possible.
We are confident that our products will result in great
benefits to your health and wellbeing. When you receive
your order, please try them for at least 30 days to allow
for the technologies to work with your particular needs.
If, for some reason, you are not satisfied with your purchase,
please contact our customer support at
for a return/exchange authorization and instructions within
90 days of receipt of your order. All returns must be approved
by our customer support department. Here's more detailed
information regarding our return
policy.
All refunds are processed upon inspection of returned items.
Once your returned items have been processed, a credit should
post to your credit card (minus the cost of shipping fees
incurred on your original order) within 3 to 5 business
days.
No, we don't charge a restocking fee. We only retain the
shipping cost of your original order, plus any deductions
from any damage incurred or any item missing from the original
order.
What if I got my order but items are damaged or missing?
Contact our customer support at
or 760-553-9673 at your earliest convenience but no later
than 7 days after the package was delivered so we can rectify
your order.
Orders are usually shipped within the same day when received
by 2PM on business days. Orders received at other times
will be shipped the next business day. If shipping is delayed
by more than 24 hours, we will notify you by email the reason
for the delay and when the expected shipping date will be.
Yes, we do. Canadian residents also have the option of
purchasing EarthCalm products from www.earthcalm.ca, and
UK residents may purchase from www.earthcalm.co.uk. For
QLink products, international customers may be able to purchase
from a local or regional distributor.
Due to Customs regulations in certain countries we are not liable
for any local taxes or tariffs levied on the package. If you are
unsure if a tax or a tariff will be charged, please contact your
local postal or customs office.
If the shipping destination is within the US, you can choose
our free shipping option (USPS Priority Mail) or the UPS
2nd Day Air. If shipping destination is outside of the US,
you can choose between USPS Priority Mail International
or USPS Express Mail International.
Estimated delivery times* are as follows:
Within United States:
FREE Shipping (USPS Priority Mail or UPS
Ground)
3-5 business days (excludes weekends
and holidays)
UPS 2nd Day Air
2 business days
International (where applicable):
USPS Global Priority Mail
6-10 business days
USPS Global Express Mail
3-5 business days
*Delivery times are estimates
only and can vary due
to order processing delays, payment information, backorders,
customs processing (for international orders), and various
shipping delays beyond our control. Some items may require
additional shipping time or ship directly from our suppliers.
After we receive your order, we'll send you an order confirmation
email and inform you if there is any delay. When your order
ships, we'll send you complete shipment details and tracking
information.
All the information you provide, including your credit
card information, is secured using Secure Sockets Layer
(SSL) encryption technology. We use SSL technology to prevent
your information from being intercepted and read as it is
transmitted over the Internet. Our CCNow shopping cart is
secured by GeoTrust SSL certification. When you checkout
and get to the page where you enter your payment information,
you will notice that the url address starts with 'https,'
which stands for Hypertext Transfer Protocol over Secure
Socket Layer.This indicates a secure HTTP connection.
We request your email address so that we can email you
an order confirmation. We request your phone number to contact
you in case we need to give you an order update. Rest assured,
we never rent or sell your contact information to anybody,
for anything.
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